QUALITY POLICY

Based on its corporate values, Imsa has adopted a quality policy for the manufacturing and commercialization of pneumatic wheels for hand driven trolleys. This quality policy allows the company growth and its continuous improvement.

We work with our customers and distributors to become the best alternative for their businesses and needs. We are 100% committed to our customers.

To achieve the goals, Imsa has all the required resources so its service is outstanding and the customers satisfaction is guaranteed.

MISSION

With the capacity, honesty, and respect for its members (employees, customers and vendors), with all the technical resources, raw materials, economic support and human capacity, Imsa manufactures and distributes products for the material handling industry so the company has the income expected from the owners.

VISION

Imsa is an independent and autonomous company. Its profit should be higher than the one from the local banks. For the year 2010 our commercial presence should be not limited to Colombia. Our commercial offer is not limited to wheels and casters.

CORPORATE VALUES

Our core value is “being”. Every day we work hard to be more and service better.

• INTEGRITY We enforce our employees to have a personal mission and work hard everyday to get the personal goals. Every day action should be according to the personal mission of each employee. 
• COMMITMENT AND RESPONSABILITY with every action. We go beyond the daily routine to obtain results. · RESPECT for the rules and group values. Also, respect for the integrity of each member of the organization. 
• AMABILITY and positive attitude. Always, give the best of you.
• COMMUNICATION. We enforce the member of our organization to be precise and clear in their communication. Never listen to rumors and gossiping and listen other people with positive interest. 
• WORK AS A TEAM always giving the best of you to obtain a successful company through a harmonic communication. 
• HONESTY. Always act according to your thoughts.